Delivery Information

DELIVERY

Over the last decade we have built a healthy relationship with multiple 3rd party carriers who are able to offer a 98% success rate with your goods, no matter how large your order or how delicate the product.

DELIVERIES TO: ABERDEEN/GUERNSEY/HIGHLANDS/IRELAND/ISLE OF MAN/ISLE OF WHITE/JERSEY/OTHER NON-UK MAINLAND

Please note that deliveries for non UK-Mainland addresses, some parts of Aberdeen and the highlands of Scotland will be charged at a higher rate set by the carriers. Please check with us via messages or our contact details at the bottom of the page BEFORE placing an order.

STANDARD/FREE DELIVERY

All orders will be processed and dispatched within 2 working days of the order being placed. Once dispatched tracking information and the carriers' contact information will be available. Unless specified the delivery will be to the kerbside or if the delivery is to a flat or apartment the delivery will be to the main entrance door unless otherwise stated on the listing. Please note that large orders/items will be sent on a Pallet which will be delivered to kerbside only and will not be delivered to your doorstep, as this is as far as the drivers insurance will cover. (Please see FAQ)

NEXT DAY DELIVERY/SATURDAY DELIVERY

We have secured a special agreement with our carriers in order to offer a guaranteed next day delivery, a timed delivery on a specified day or a Saturday delivery for an additional fee ranging from £10 to £35 dependent on service and the items being delivered. Please contact our team  via messages or our contact details at the bottom of the page to arrange such a service.

DELIVERY INSURANCE

All of our deliveries come with FREE insurance to protect your new items against damage while in transit. To make the most of this insurance - you MUST check all boxes on delivery BEFORE signing for it; if there is any sign of damage to the boxes you must sign the drivers' sheet as DAMAGED. DO NOT SIGN BEFORE CHECKING THE BOXESif you do not sign DAMAGED you have accepted the delivery as being in perfect condition, signing Unchecked or Check Later will void the insurance. If you notify us that the product has been damaged in transit but the packaging appeared "undamaged" you MUST PHOTOGRAPH the packaging, you must also retain the complete packaging until you are satisfied that there is no problem with the order. If you throw away the packaging and then notify us of damage having signed for the goods in good condition we may be unable to offer free of charge replacements